Terms & Conditions
Please read these terms carefully before using our services
Last Updated: December 2024
Quick Navigation
Important Notice
Our aim is to provide you with a simple and quick way of buying tickets or registering for an event online. Anyone that buys tickets or registers for an event via CAVEN, therefore accepts the below agreement with CAVENN TICKETING SERVICE - FZCO, the parent company owner of https://www.cavenn.com/ and Mobile Application- Caven App ("Site").
"United Arab of Emirates is our country of domicile" and stipulate that the governing law is the local law.
Definitions
1. Ticket Purchase Policy
- 1Tickets purchased on the Website or via Caven's retail outlets are non-refundable except in limited circumstances described in the Refunds Policy.
- 2Tickets cannot be exchanged except in the limited circumstances described in the Refunds Policy.
- 3The Ticket is generally prohibited from being transferred or resold to any third party, except to the Customer's immediate family member and/or friends.
- 4Customers are advised not to purchase Caven-branded Tickets resold through third party platforms.
- 5Caven may require the Customer to provide proof that they are the original purchaser of the Ticket.
- 6It is the responsibility of Customers to protect their tickets from loss or theft.
- 7Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Payment Methods: Visa or MasterCard debit and credit cards in AED will be accepted for payment.
Pricing: The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
2. Cancellation Policy
Customer can cancel their requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
3. Ticket Resale Policy
All purchased Tickets may be resold by the Customer to any third party, provided the following conditions are met:
* Markup requires Company approval. All proceeds less charges will be credited to your bank account.
4. Ticket Usage & Event Attendance
It is the Customer's responsibility to check for any restrictions before purchasing a Ticket:
⚠️ No refunds will be issued for declined entry or failure to attend the event.
Minors: Customer using the Mobile Application who are Minor /under the age of 18 shall not register as a User of the Mobile Application and shall not transact on or use the Mobile Application.
User Account: User is responsible for maintaining the confidentiality of his account.
Records: Cardholder must retain a copy of transaction records and Mobile Application- Caven App policies and rules.
5. Refunds Policy
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Refunds will only be issued in the following circumstances:
✓ Event Cancelled
The Event is cancelled and not rescheduled
✓ Event Postponed
The Event is postponed and the Customer cannot attend the new date
✓ Significant Changes
Significant changes to the Event details
Refund requests must be submitted within the specified timeframe and are subject to approval by Caven.
6. Limitation of Liability
Caven, the venue management and the Promoter accept no responsibility or liability for:
7. Compliance & Sanctions
We will not trade with or provide any services to OFAC and sanctioned countries.
Merchant Domicile: Dubai UAE PO Box 341018
Any purchase, dispute or claim arising out of or in connection with this Mobile Application shall be governed and construed in accordance with the laws of UAE.
Questions?
If you have any questions about these Terms & Conditions, please contact us:
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE