Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information
Last Updated: December 2024
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Our Commitment to You
At Caven, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how CAVENN TICKETING SERVICE - FZCO collects, uses, discloses, and protects your personal information when you use our services at https://www.cavenn.com/.
1. Information We Collect
Account Information
Name, email, phone, username, password
Payment Information
Card details, billing address
Profile Information
Event preferences, interests, demographics
Transaction Data
Purchase history, tickets, attendance
Device Information
IP address, browser, device type, OS
Location Data
Geographic location for recommendations
2. How We Use Your Information
- ✓Process ticket purchases and event registrations
- ✓Send booking confirmations and event updates
- ✓Provide customer support and respond to inquiries
- ✓Personalize your experience and provide event recommendations
- ✓Send marketing communications (with your consent)
- ✓Prevent fraud and ensure platform security
- ✓Comply with legal obligations
- ✓Improve our services and develop new features
4. External Links
Mobile Application- Caven App is not responsible for the privacy policies of Mobile Application to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
6. Security of Your Information
Mobile Application- Caven App takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However Mobile Application- Caven App cannot guarantee the security of any information that is disclosed online.
We protect your personal information by:
⚠️ Your Responsibility:
Your password is the key to your account. Use unique numbers, letters, and special characters. Do not share your password with anyone. If compromised, contact us immediately and change your password.
7. Your Rights
Access Your Information
You can access and update your personal information by logging into your account.
Withdrawal of Consent
Request deletion of your personal information at any time by contacting info@cavenn.com. We process requests within 7 business days.
Account Deactivation
Request to deactivate your account, preventing use of your information for marketing while maintaining transaction records.
Note: Deletion may exclude information required for legal compliance, completed transactions, or successfully purchased tickets.
8. WhatsApp Promotional Messages
✓Opting In
Receive personalized alerts about events, special offers, and artist performances via WhatsApp. Messages will only be sent from our Official WhatsApp Business Account "Caven" at:
+971504394031
✗Opting Out
You can opt out at any time by:
Update preferences in your profile settings on our website or app
Message our Customer Support via WhatsApp to request removal
9. Minors
Caven does not sell products for purchase by children. If you are under 18 years old, you may use our website only with the involvement of a parent or guardian.
10. Changes to Privacy Policy
The Mobile Application Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the Mobile Application. Modifications will be effective on the day they are posted.
11. Caven's Rights
You acknowledge and agree that Caven has the right to disclose your personal information to legal, regulatory, governmental, tax, law enforcement or other authorities if required by law or if we have reasonable grounds to believe disclosure is necessary for meeting legal obligations.
Contact Us
If you have any questions about this Privacy Policy, wish to access, update, or delete your information, please contact us:
PO Box
341018
Address
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
Note: Caven will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries.